Privacy Policy

1. Introduction

Mettatham ("we", "us", "our") is a family law practice located at 88 Thanon Lat Phrao, Wang Thonglang, Bangkok 10310, Thailand. We are committed to handling the personal information of our clients and website visitors with care, transparency, and professionalism.

This Privacy Policy describes what personal data we collect, why we collect it, how we use it, and your rights in relation to it. It applies to information collected through our website and through direct client engagement.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Contact details: name, email address, and telephone number provided through our website contact form or direct communication.
• Case information: details relating to your family matter that you share with us in the course of seeking legal advice.
• Usage data: anonymised information about how visitors interact with our website, collected via analytics cookies (with consent).
• Communications: records of email and other correspondence between you and our team.

We do not collect sensitive personal data (such as health information or financial records) unless directly relevant to your legal matter and with your explicit awareness.

3. How We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries submitted through our contact form.
• To provide family law services to clients who engage us.
• To fulfil our legal and professional obligations as practising lawyers in Thailand.
• To improve our website based on aggregate, anonymised usage data.

We do not use your data for marketing purposes or share it with third parties for commercial purposes. We do not send unsolicited communications.

4. Legal Basis for Processing

We process personal data on the following legal grounds under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable international standards:

• Consent: for cookie-based analytics tracking on our website.
• Contractual necessity: to provide legal services you have engaged us for.
• Legitimate interests: to respond to enquiries and maintain secure records.
• Legal obligation: to comply with requirements applicable to legal practitioners in Thailand.

5. Data Retention

Client files and related correspondence are retained for a minimum of 7 years following conclusion of a matter, in line with professional obligations for legal practitioners in Thailand.

Enquiries that do not proceed to a formal engagement are retained for up to 12 months. Website analytics data is anonymised and retained in aggregate form only.

6. Data Protection Measures

We take the protection of personal data seriously. Our measures include:

• Restricted access to client files — accessible only to advisors working on a matter.
• Secure storage for physical and digital records.
• TLS encryption for data transmitted via our website contact form.
• Internal confidentiality obligations for all team members.

7. Cookies

Our website uses cookies to understand visitor behaviour and improve the user experience. Essential cookies are required for basic site functions. Analytics and preference cookies are only activated with your consent. For full details, please see our Cookie Policy.

8. Your Rights

Under Thailand's Personal Data Protection Act (PDPA), you have the following rights in relation to your personal data held by Mettatham:

• Right of access: to request a copy of personal data we hold about you.
• Right of rectification: to have inaccurate data corrected.
• Right of erasure: to request deletion of data, subject to legal obligations.
• Right to object: to object to processing based on legitimate interests.
• Right to withdraw consent: to withdraw consent for cookie-based processing at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. If you believe your rights under the PDPA have not been met, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

10. Children's Privacy

Our services are intended for adults (18 years and over). We do not knowingly collect personal data from minors. If you believe a child has submitted information through our website, please contact us and we will take appropriate steps.

11. Updates to This Policy

We may update this policy from time to time. When we do, the revised version will be published on this page with an updated date. Continued use of our website following any change constitutes acceptance of the updated policy.